Privacy Policy

At Border DME, we are committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your information.

Information We Collect

We collect information necessary to provide you with medical equipment and services, including:

• Personal identification information (name, address, phone number, email)
• Health insurance information and coverage details
• Medical information relevant to equipment needs
• Prescription and physician referral information
• Payment and billing information

How We Use Your Information

We use your information to:

• Process and fulfill your medical equipment orders
• Verify insurance coverage and process claims
• Communicate with your healthcare providers
• Provide customer support and follow-up care
• Comply with legal and regulatory requirements
• Improve our services and patient care

Information Sharing

We may share your information with:

• Your healthcare providers and physicians
• Insurance companies for benefit verification and claims processing
• Government entities as required by law
• Authorized contractors who assist in compliance or auditing

We do not sell, rent, or share your personal information to third parties for marketing purposes.

HIPAA Compliance

As a healthcare provider, Border DME is committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA). We take strict safeguards to protect your protected health information (PHI) and follow all HIPAA requirements.

• Privacy of health information
• Security of electronic medical records
• Patient rights regarding health information

Data Security

We implement comprehensive security measures to protect your information, including:

• Encrypted data transmission and storage
• Strict access controls and user authentication
• Employee training on data privacy and security
• Regular monitoring of our digital systems

Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to your records
• Request restrictions on how we use your information
• Obtain a copy of this Privacy Policy
• File a complaint if you believe your rights have been violated

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

This Privacy Policy is effective as of January 1, 2024, and may be updated periodically as necessary. We will notify you of any updates in accordance with applicable laws and regulations.